How to track your ZICMADE order
Every order generates two emails. The first confirms we received it. The second is sent when the package leaves us, and that is the one carrying your tracking number, along with a link to the carrier where the service provides one.
If tracking is not updating
A tracking number usually takes a few hours to start showing movement, because the carrier has to scan the package into their network first. A number that shows nothing for the first several hours is normal. If there has been no movement for more than a couple of business days, email us and we will chase it.
What the statuses mean
- Label created. We have printed the label. The package is packed and waiting for the carrier’s next pickup.
- In transit. The package is moving through the carrier network. Long gaps between scans on a cross-country route are normal.
- Out for delivery. It is on a vehicle and should arrive that day.
- Delivered. The carrier has recorded delivery. If you cannot find it, check with neighbors and look for a safe place or a notice card before contacting us.
- Exception or delay. Something interrupted the route, usually weather, an address problem or a missed handoff. These normally resolve within a day or two.
Cannot find your emails?
Check your spam and promotions folders first, since order emails are the most commonly filtered mail there is. If you created an account when you ordered, your order history and its status are also on your account page, which is often quicker than looking for the email.
Still stuck?
Email admin@zicmadeclothing.com with your order number and the name the order was placed under, and we will find it and tell you exactly where it is. If a package looks genuinely lost we will open a trace with the carrier and sort out a replacement or a refund. That process is set out on our refund and returns page.