Our return window

You have 30 days from the day your order is delivered to request a return. If more than 30 days have passed we cannot offer a refund or an exchange. We would always rather sort a problem out than leave you with something you will not wear, so if you are close to the limit, tell us.

What condition items need to be in

You are welcome to try things on the way you would in a store. Items need to come back unworn, unwashed and undamaged, with the original tags attached and in packaging we can resell them in. If something comes back showing more than reasonable handling we may reduce the refund to reflect the loss in value.

How to start a return

Email admin@zicmadeclothing.com with your order number, tell us which items you are returning and whether you want a refund or an exchange, and we will confirm the return address and the next steps. Keep your proof of shipment until the return is processed, because until the package reaches us it remains your responsibility.

Refunds

Once your return arrives and has been inspected we will email to confirm, and the refund goes back to the payment method you used. Depending on your bank it can take a few business days to appear on your statement after that. If it has not shown up after a reasonable time, check with your bank first, then contact us and we will chase it.

Exchanges

If the size is wrong rather than the item, an exchange is usually faster than a refund followed by a fresh order, and it holds the piece for you while your return is on its way. Tell us the size you need when you email and we will confirm availability.

Damaged, faulty or incorrect items

If something arrives damaged, faulty or is not what you ordered, contact us as soon as you notice and include a photograph if you can. We will make it right, and you will not be out of pocket for return shipping on an item that was our mistake.

Items we cannot accept back

For hygiene reasons we cannot accept returns on underwear or face coverings once the packaging has been opened, unless the item is faulty. Anything made or personalized to your specification is also excluded, and gift cards are not returnable. None of this affects your rights if an item is faulty or not as described.

Return shipping

Unless the item is faulty, damaged or incorrect, the cost of shipping a return back to us is yours. We will always confirm the return address and any available options before you send anything back.

Not sure about sizing?

Ask before you buy. Tell us what you normally wear and which piece you are considering and we will point you at the right size. Every product page also carries its own measurements, which are more reliable than a size label from another brand.